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Restaurant Operations Manager

2 months ago

Lake Bluff, Illinois, United States Jimmy John Full time
Job Summary:

As a Restaurant Operations Manager at Jimmy John's, you will be responsible for overseeing the daily operations of a Jimmy John's restaurant to ensure exceptional customer service and high-quality products are delivered to drive restaurant profitability. You will be responsible for the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift.

Duties and Responsibilities:
  • Manage a team of approximately 3 to 20 employees, assigning, overseeing, and evaluating work.
  • Manage hiring, training, evaluating, disciplining, and termination of employees.
  • Provide on-the-job training for new employees.
  • Work with employees to improve efficiency and meet budget expectations.
  • Identify areas for cost reduction and discuss with the Area Manager.
  • Hold yourself and your team accountable for individual responsibilities.
  • Delegate and be responsible for ordering, receiving, storing, and issuing all food, labor, equipment, cleaning, and paper supplies for the unit to minimize losses from waste or theft.
  • Assist in supervising food preparation, sales, and service operations while on duty.
  • Forecast food items, estimating the amount of each food item to be consumed per shift.
  • Supervise food preparation and service operations while on duty, assisting in shoppers during rush periods to maintain restaurant efficiency.
  • Assist in shoppers in greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and correctness.
  • Ensure every customer receives world-class customer service.
  • Route deliveries and serve drivers to maximize delivery business and speed.
  • Complete daily food preparation, including opening procedures, meat and vegetable slicing, bread production.
  • Execute systems and procedures with 100% integrity and completeness.
  • Complete daily and weekly paperwork.
  • Be responsible for 100% of the cash drawers at all times during the shift.
  • Complete week-ending paperwork.
  • Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules.
  • Receive and store product.
  • Create new ideas to discuss with the Area Manager to increase sales and implement them.
  • Conduct weekly manager's meetings.
  • Audit systems and procedures as well as shift-ending paperwork.
  • Complete preventive maintenance and upkeep on store equipment and supplies.
  • Perform other related duties as required.
Special Requirements:
  • Willing to work overtime, holidays, weekends as business dictates.
  • Position requires bending, standing, and walking the entire workday.
  • Must be able to lift 50 pounds.
  • Must be at least 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.
  • Must have the stamina to work a minimum of 50-60 hours a week.