Restaurant Operations Manager
1 week ago
Job Title: Restaurant Operations Manager
Job Summary:
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Wingstop. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:
- Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
- Work with the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
- Communicate job expectations to the staff, plan, monitor, and review performance of employees, plan and review compensation actions, and enforce policies and procedures.
- Communicate in a timely and effective manner with the District Manager about operational and human resources issues.
- Perform regular restaurant inspections to ensure the team and restaurant are meeting standards.
- Track inventory and ensure accurate record keeping.
- Identify and resolve issues with food preparation. Help the team handle customer service issues with grace, courtesy, and with the goal of cultivating happy, returning customers.
- Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, proper safety procedures, and complying with health and legal regulations.
- Achieve company goals by accepting ownership for accomplishing new and different job responsibilities, exploring opportunities to add value to job accomplishments.
Requirements:
- Guest service mentality; has a genuine desire to serve the guests.
- Maintains a calm, tactful demeanor when dealing with difficult situations.
- Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
- Ability to measure performance, subjectively and objectively.
- Cultivate an attractive culture within the restaurant.
- Ability to handle numerous job duties essential to running a restaurant.
- Competent in the key areas of responsibility, which includes labor management, store operations, and customer care.
- Superior leadership, organizational, and time management skills.
- Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork among team members.
- Proactive problem-solver and decision-maker.
- Must thoroughly understand the importance of good hygiene and food handling practices.
- Flexible schedule required, including weekends and nights.
- Strong work ethic.
- Minimum of 2 years of previous food service, retail, or restaurant supervisory experience.
Additional Information:
- Restaurant experience is required.
- Manager Food Handler Certification required.
- PTO/Vacation.
- Free Meals.
- Excellent Opportunities for Advancement.
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