Restaurant Operations Manager

1 week ago


Round Lake, Illinois, United States Wingstop Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Wingstop. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
  • Work with the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
  • Communicate job expectations to the staff, plan, monitor, and review performance of employees, plan and review compensation actions, and enforce policies and procedures.
  • Communicate in a timely and effective manner with the District Manager about operational and human resources issues.
  • Perform regular restaurant inspections to ensure the team and restaurant are meeting standards.
  • Track inventory and ensure accurate record keeping.
  • Identify and resolve issues with food preparation. Help the team handle customer service issues with grace, courtesy, and with the goal of cultivating happy, returning customers.
  • Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, proper safety procedures, and complying with health and legal regulations.
  • Achieve company goals by accepting ownership for accomplishing new and different job responsibilities, exploring opportunities to add value to job accomplishments.

Requirements:

  • Guest service mentality; has a genuine desire to serve the guests.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.
  • Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
  • Ability to measure performance, subjectively and objectively.
  • Cultivate an attractive culture within the restaurant.
  • Ability to handle numerous job duties essential to running a restaurant.
  • Competent in the key areas of responsibility, which includes labor management, store operations, and customer care.
  • Superior leadership, organizational, and time management skills.
  • Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork among team members.
  • Proactive problem-solver and decision-maker.
  • Must thoroughly understand the importance of good hygiene and food handling practices.
  • Flexible schedule required, including weekends and nights.
  • Strong work ethic.
  • Minimum of 2 years of previous food service, retail, or restaurant supervisory experience.

Additional Information:

  • Restaurant experience is required.
  • Manager Food Handler Certification required.
  • PTO/Vacation.
  • Free Meals.
  • Excellent Opportunities for Advancement.


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