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Route Service Manager

2 months ago

Wichita, Kansas, United States UniFirst Full time
About the Role

We are seeking a highly skilled and experienced Route Service Manager to lead our team of Route Service Representatives and Route Service Supervisors. As a key member of our management team, you will be responsible for driving customer satisfaction, account growth, and profitability for our location.

Key Responsibilities
  • Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
  • Build strong relationships with customers and elevate the team's level of achievement in customer satisfaction
  • Collaborate closely with location management to provide the best customer service and product programs
  • Negotiate customer contract renewals
Requirements
  • High School Diploma or GED, Bachelor's degree preferred
  • Prior customer service experience
  • Ability to problem solve and handle a variety of customer service situations
  • Ability to negotiate, train, coach, and lead a team
  • Strong computer proficiency (MS Office)
  • Excellent verbal and written communication skills
  • 21 years of age
  • Valid non-commercial driver's license in the state of residence
  • Must meet pre-employment DOT physical requirements
  • Physically capable of lifting up to 50 pounds
Benefits and Perks
  • 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses