IT Support Specialist
5 days ago
We are seeking a highly skilled IT Support Engineer II to join our global Corporate IT team in our Waltham office. As a key member of our team, you will be responsible for providing top-notch Corporate IT support to our employees.
Key Responsibilities:- Resolve issues related to printing, desktop hardware, and connectivity issues
- Provide support onsite and remote global locations
- Work with a ticketing system and provide quality updates to internal customers and internal teams
- Field escalations from Tier 1 and apply advanced troubleshooting to resolve
- Solve complex support tickets
- Follow standard help desk procedures and recommend changes for continuous improvement
- Install, make changes and repair computer hardware and software
- Follow-up with employees to ensure issues are resolved
- Provide employee customer assistance
- Identify and escalate situations requiring urgent attention, able to redirect problems to appropriate resources
- Handle user access requests within security guidelines
- Configure and deploy laptops in a managed environment
- Identify computers that are in need of replacing
- Log all help desk interactions in the ticketing system
- Expand our ever-improving automated helpdesk BOT system
- Work across time zones
- Respond to crisis situations in a timely manner
- Meet team performance requirements
- Proven 3+ years working experience in Information Technology in a corporate environment
- Strong computer skills and interest
- Experience in supporting both Windows and Mac
- Hands-on experience supporting Zscaler client and SSL issues
- IT Customer service experience
- Experience with collaboration tools ex: G Suite, Slack, ServiceNow, Okta and Zoom.us
- Strong troubleshooting and problem analysis
- Relevant certifications
This position is on-site in our Waltham office 5 days/week.
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.
We want our employees and their families to thrive.
In addition to comprehensive benefits, we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$60,800-$83,600 USD
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
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