Customer Service Support Specialist

1 week ago


Greenacres, United States City of Lake Worth Beach Full time
Job Description

We are seeking a highly organized and detail-oriented Customer Service Support Specialist to join our team at the City of Lake Worth Beach. As a key member of our department, you will provide exceptional customer service and support to internal and external customers, ensuring timely and efficient resolution of inquiries and requests.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and in-person, providing accurate and professional information and assistance.
  • Maintain accurate and up-to-date records and files, both physically and digitally.
  • Assist with scheduling inspections, transferring permits, and performing other administrative tasks as needed.
  • Communicate effectively with colleagues, supervisors, and external partners to ensure seamless collaboration and service delivery.
Requirements

To be successful in this role, you must have:

  • A high school diploma or equivalent, and at least one year of administrative or clerical experience, including customer service experience.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • A valid Florida driver's license is required.
Working Conditions

This position involves sedentary to light work in an office setting, with frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds), and perform other similar actions during the course of the workday.

Compensation

The hourly wage for this position is $16.92, reflecting the city's commitment to fair compensation and benefits for its employees.



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