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Client Service Associate

2 months ago


Ankeny, Iowa, United States NW Full time

Job Title: **Client Support Specialist**

Overview:

The Client Support Specialist plays a crucial role in delivering exceptional service to our customers. This position involves a variety of responsibilities aimed at ensuring customer satisfaction and operational efficiency.

Key Responsibilities:

  • Efficiently and courteously handle customer transactions while maintaining accuracy.
  • Foster strong customer relationships by sharing knowledge about products and services.
  • Execute banking transactions in accordance with established protocols.
  • Provide backup support and perform assigned tasks as needed.
  • Ensure compliance with relevant laws and regulations.
  • Engage in audits and reviews to uphold service standards.
  • Maintain a heightened awareness of security practices.
  • Act as a positive representative of the company within the community.
  • Participate in scheduled meetings and training sessions.
  • Continuously learn about the company's offerings to enhance customer service quality.

Qualifications:

  • High school diploma or equivalent is required.
  • Previous experience in cash handling and customer service is preferred.

Essential Skills:

Strong communication abilities, with proficiency in reading and interpreting business documents, writing reports, and effectively presenting information.

Mathematical Skills:

Capability to perform calculations and apply basic algebra and geometry principles.

Analytical Skills:

Ability to identify problems, gather data, and draw logical conclusions.

Licenses:

A valid driver's license is required for this position.

Physical Requirements:

  • Ability to perform light physical tasks, including lifting up to 25 pounds occasionally, with specific vision capabilities.

Work Environment:

  • May encounter moving mechanical parts and outdoor weather conditions.
  • Work environment typically has a moderate noise level.