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Client Service Associate
2 months ago
Job Title: **Client Support Specialist**
Overview:
The Client Support Specialist plays a crucial role in delivering exceptional service to our customers. This position involves a variety of responsibilities aimed at ensuring customer satisfaction and operational efficiency.
Key Responsibilities:
- Efficiently and courteously handle customer transactions while maintaining accuracy.
- Foster strong customer relationships by sharing knowledge about products and services.
- Execute banking transactions in accordance with established protocols.
- Provide backup support and perform assigned tasks as needed.
- Ensure compliance with relevant laws and regulations.
- Engage in audits and reviews to uphold service standards.
- Maintain a heightened awareness of security practices.
- Act as a positive representative of the company within the community.
- Participate in scheduled meetings and training sessions.
- Continuously learn about the company's offerings to enhance customer service quality.
Qualifications:
- High school diploma or equivalent is required.
- Previous experience in cash handling and customer service is preferred.
Essential Skills:
Strong communication abilities, with proficiency in reading and interpreting business documents, writing reports, and effectively presenting information.
Mathematical Skills:
Capability to perform calculations and apply basic algebra and geometry principles.
Analytical Skills:
Ability to identify problems, gather data, and draw logical conclusions.
Licenses:
A valid driver's license is required for this position.
Physical Requirements:
- Ability to perform light physical tasks, including lifting up to 25 pounds occasionally, with specific vision capabilities.
Work Environment:
- May encounter moving mechanical parts and outdoor weather conditions.
- Work environment typically has a moderate noise level.