Solar Energy Operations Specialist
4 days ago
Soligent is the largest pure play solar distributor in the Americas. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy.
We invest in our team members, providing them with quality training and opportunities for growth.
Why Join Soligent?- You will be part of a vital team at the forefront of transforming how people use energy.
- Our executives have built and led successful billion-dollar companies.
Role Overview
The Customer Operations Specialist plays a pivotal role in our distribution team, assisting with daily operations by performing various duties related to assuring product is shipped per customer requirements.
Main Responsibilities:
- Assist with counter sales and will call pickups, customer stock inquiries
- Work with customers on service issues, enter RMA's and assist to resolution
- Manage DC and branch order flow and fulfillment per customer requirements
- Perform prescribed customer service activities in the DC/Branch
- Assist local sales team with issues and requests
- Manage orders and any changes needed post-release to the DC
- Accurately process all order and shipping paperwork and transactions
- Coordinate with carriers and fleet drivers for scheduling
- Communicate with outside vendors to coordinate shipping appointments
- Assist the DC Manager/Branch Manager with administrative activities as needed
- Prepare all required reports and correspondence as needed
- Investigate receiving and shipping problems, find root causes and help develop solutions
- Follow proper safety procedures, including wearing all required PPE's and ensuring a safe working environment
- Follow Standard Operating Procedures (SOPs)
- Work collaboratively across all departments
- Perform other duties as assigned by the manager
Requirements:
- 3+ years of experience with DC shipping practices, DC operations and handling methods
- NetSuite Experience Preferred
- WMS and TMS experience preferred
- Customer Service training/experience preferred
- Commitment to excellence and high standards
- Ability to work with minimal supervision
- Act as a flexible and innovative team player
- Ability to maintain regular attendance
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Benefits:
- Medical, Dental, Vision, 401K, HSA, FSA, Accrued PTO, Sick Leave
Estimated salary: $19/hour
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