Solar Energy Operations Specialist

4 days ago


Fort Lauderdale, Florida, United States Soligent Full time

Soligent is the largest pure play solar distributor in the Americas. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy.

We invest in our team members, providing them with quality training and opportunities for growth.

Why Join Soligent?
  • You will be part of a vital team at the forefront of transforming how people use energy.
  • Our executives have built and led successful billion-dollar companies.

Role Overview

The Customer Operations Specialist plays a pivotal role in our distribution team, assisting with daily operations by performing various duties related to assuring product is shipped per customer requirements.

Main Responsibilities:

  • Assist with counter sales and will call pickups, customer stock inquiries
  • Work with customers on service issues, enter RMA's and assist to resolution
  • Manage DC and branch order flow and fulfillment per customer requirements
  • Perform prescribed customer service activities in the DC/Branch
  • Assist local sales team with issues and requests
  • Manage orders and any changes needed post-release to the DC
  • Accurately process all order and shipping paperwork and transactions
  • Coordinate with carriers and fleet drivers for scheduling
  • Communicate with outside vendors to coordinate shipping appointments
  • Assist the DC Manager/Branch Manager with administrative activities as needed
  • Prepare all required reports and correspondence as needed
  • Investigate receiving and shipping problems, find root causes and help develop solutions
  • Follow proper safety procedures, including wearing all required PPE's and ensuring a safe working environment
  • Follow Standard Operating Procedures (SOPs)
  • Work collaboratively across all departments
  • Perform other duties as assigned by the manager

Requirements:

  • 3+ years of experience with DC shipping practices, DC operations and handling methods
  • NetSuite Experience Preferred
  • WMS and TMS experience preferred
  • Customer Service training/experience preferred
  • Commitment to excellence and high standards
  • Ability to work with minimal supervision
  • Act as a flexible and innovative team player
  • Ability to maintain regular attendance
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Benefits:

  • Medical, Dental, Vision, 401K, HSA, FSA, Accrued PTO, Sick Leave

Estimated salary: $19/hour



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