Service Coordinator Specialist
7 days ago
Albireo Energy is seeking a highly skilled Service Coordinator Specialist to join our team.
About the RoleThe successful candidate will be responsible for ensuring customer expectations and commitments are met through effective communication, providing support and information, prioritizing service calls, and coordinating with field employees.
Key Responsibilities:- Scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating system.
- Effectively utilize service software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventative maintenance visits, updating customer information, creating purchase orders.
- Assist with calls with customers to ensure customer expectations are met, while helping to transfer information to new field service tools.
- Support Service Manager and Sr. Service Coordinator with manpower planning and scheduling by establishing a work plan and preventative maintenance schedule to fulfill assigned account commitments.
- Provide administrative support by assisting Service Manager and Sr. Service Coordinator with documentation to close work tickets and/or service projects.
- Deliver outstanding customer service as well as measure and maintain a quality delivery process for continuous improvement.
- Perform other duties as assigned, including learning all functions of new operating system (via online, in person, and on the job training).
We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience, plus benefits, including medical insurance, dental insurance, vision insurance, basic life insurance, voluntary life insurance, short term & long term disability, paid vacation, paid sick time, paid holidays, and 401K with company match.
RequirementsTo be considered for this role, you should have:
- A Bachelor's or Associate's degree.
- Very comfortable with computer applications and ability to perform wide range of tasks in Microsoft Excel, Outlook, and Word.
- Excellent interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.
- Must have experience in writing as well as demonstrated understanding of computer programs.
- Have a positive attitude and a sense of humor.
- Ability to work in a team with varied personalities yet be self-driven to meet tasks and deadlines.
Albireo Energy is an Equal Opportunity Employer. We value diversity and inclusion in the workplace and welcome qualified applicants from all backgrounds.
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