Customer Service Representative

13 hours ago


Lynnwood, Washington, United States Zumiez Full time
Job Title: Customer Care Agent Part Time

Department: Web

Reports To: Web Admin Manager

Pay Range: $ / hour

Position Purpose:

As a Customer Care Agent, you will play a vital role in communicating with Zumiez customers via phone, email, and other forms of communication. You will be the voice of Zumiez to our customers and the voice of our customers to Zumiez.

Job Duties & Responsibilities:
  • Answer and return phone calls and emails to assist customers with questions, including shipment, product details, returns, and web questions.
  • Review orders for accuracy, details, and potential fraud.
  • Manage exceptions to orders, including backorders, international orders, and potential fraudulent orders.
  • Upsell products and services when applicable.
  • Identify, research, and resolve customer issues.
  • Follow up on customer inquiries not immediately resolved.
  • Transfer customer calls to appropriate staff if needed.
  • Perform other duties as assigned to assist in department initiatives.

Physical Demands & Work Environment:
  • Must be able to sit and be on the computer for extended periods of time.
  • Must be able to speak, read, write, and communicate.

Benefits:
  • Product Discount
  • Competitive wages. Pay will vary based on variables such as experience and skills.


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