Service Excellence Specialist
2 weeks ago
**Job Description:** Trade Knowledge Expert
**Estimated Salary:** $50,000 - $70,000 per year (dependent on experience)
About the RoleWe are seeking a trade knowledge expert to join our customer service team at NC Water Heaters. The successful candidate will possess a deep understanding of trade terminology and nuances related to plumbing, electrical, and home remodeling.
Key Responsibilities- Drive Customer Satisfaction: Field customer inquiries, address pain points, and maintain extensive product knowledge to ensure the highest level of success with our customer base.
- Manage Schedules: Rotate schedules to enjoy routine 3-day weekends without having to use PTO.
- Teamwork: Be part of a team that covers each other through scheduled and occasional unplanned absences, cross-training to make sure nothing falls through the cracks.
- 3-5 years proven experience in trade-related customer service
- Excellent written and verbal communication skills
- Ability to address complex customer issues with effective solutions and a positive attitude
- Passion for delivering high-quality service in every customer interaction
- Familiarity with Service Titan
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