Contact Center Engineer

3 days ago


Irving, Texas, United States Diverse Lynx Full time

**Contact Center Engineer Job Description**

We are seeking an experienced Contact Center Engineer to join our team at Diverse Lynx LLC. As a key member of our organization, you will be responsible for leading the development and configuration of Genesys cloud solutions.

**Key Responsibilities**

  • Genesys Cloud Development: Lead the development and configuration of Genesys cloud solutions.
  • Operations support for Enterprise Contact Center (Genesys Cloud).
  • Team Leadership, Decision making, Project Planning, Effective Communication, Vendor Management, Mentoring/Training skills.

**Requirements**

  • Typically, 3-4 years of experience working with Genesys cloud.
  • Proven experience in integrating Genesys cloud with other enterprise system.
  • Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc.

**Estimated Salary:** $160,000 - $200,000 per year

All qualified applicants will receive due consideration for employment without any discrimination.



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