Onsite Visa Consultant
1 month ago
CIBT is a leading global provider of immigration and visa services for corporations and individuals. With over 1,600 expert immigration and visa professionals, attorneys, and qualified migration consultants located in over 60 offices in 27 countries, we offer a comprehensive suite of services under two primary brands: Newland Chase and CIBTvisas.
We prioritize our employees' career growth and development, providing a dynamic, collaborative, and complex global environment to work in. Our commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.
Job OverviewThe Onsite Visa Consultant is responsible for helping On-Site employees obtain business visas, passports, and other travel documents. This role requires a self-motivated and self-disciplined individual who can work independently with indirect supervision.
The ideal candidate will have prior office or corporate experience, strong customer service skills, and the ability to quickly learn and navigate multiple CIBT systems and On-Site platforms. They must be able to communicate clearly and grammatically correct in both written and verbal communication, and be responsive to internal clients.
Responsibilities- Represent CIBT in a professional manner and adhere to strict On-Site SLAs for answering phone calls, replying to emails, and reviewing trip approvals.
- Responsible for the entire process of obtaining visas and passports for employees within the On-Site company.
- Provide accurate information and put together all documents required for obtaining visas and passports.
- Advise travelers in a timely manner if there are any problems with their documentation.
- Notify staff within On-Site of any learned changes in Consulate Closings and/or relevant requirements.
- Review the Agent Action List and the Critical File List daily to ensure all itineraries are kept current and all necessary actions are completed.
- Ensure that all required travel documents are returned to the traveler in accordance with their need date.
- Take passport photos, as required by the On-Site company.
- Advise Supervisor of any learned changes in requirements.
- Maintain communication with the Operations Office to which they report, inclusive of the Operations Manager, Backup Agents, and Liaisons.
- Train and keep up to date, the CIBT Operations Backup employee for the On-Site.
- Communicate with the Operations Office, any visa and passport needs of the On-Site.
- Adhere to the Standards of Work policies and procedures.
- Ensure compliance to CIBT policy and ethics.
- Maintain a professional and mutually beneficial relationship with Operations staff.
- Other job duties as assigned by management.
- Prior office or corporate experience and strong customer service skills.
- Ability to quickly learn and navigate multiple CIBT systems and On-Site platforms.
- Clear and grammatically correct written and verbal communication.
- Responsiveness to internal clients.
- Time management skills and ability to meet deadlines and multi-task.
- Attention to detail and proactive solutions to problems.
- Organizational skills.
- Consultative skills.
- Technical skills.
- Compliance to Standards of Work.
- Overall can-do attitude.
This position is located at the end client's office in Memphis, TN. Must be able to commute to the office Monday through Friday.
CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
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