Customer Service Representative

2 months ago


Midland, Texas, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Assist Collision Estimators with drop-offs, mapping/marking, and photographing vehicles
  • Arrange customer transportation and prepare paperwork for active customer deliveries
  • Communicate effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs

What We Offer
  • Benefits from day one, including medical, dental, and vision coverage
  • Industry comparable pay, paid weekly, and eligible for overtime
  • Paid vacation and holidays, with accrual starting from day one
  • Career growth opportunities, with a focus on promoting from within
  • A career for life, with hands-on experience in a production shop

Requirements
  • 2+ years of customer-facing experience, with sales experience a plus
  • Valid driver's license and eligibility for coverage under our company insurance policy

Abilities/Skills/Knowledge
  • Ability to perform consistent physical activity, including reaching, kneeling, bending, and lifting objects over 50 lbs
  • Passion for learning the collision industry
  • Ability to understand instructions, both written and verbal
  • Capacity to prioritize competing tasks and adapt to a fast-paced environment

Caliber Collision Centers is an Equal Opportunity Employer

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