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Customer Service Representative

1 month ago

Midland, Texas, United States Fifth Third Bank, N.A. Full time
Customer Experience

Deliver exceptional customer service by actively listening to customers' needs, asking insightful questions, and providing personalized solutions to meet their financial goals.

Ensure timely follow-up on customer inquiries, resolving issues efficiently and effectively.

Maintain a high level of confidentiality, adhering to the Bancorp Code of Business Conduct and Ethics.

Operations

Perform daily office responsibilities, collaborating with the platform team to ensure seamless operation of the financial center.

Accurately maintain balancing records, identifying and correcting discrepancies in a timely manner.

Stay up-to-date on bank policies and financial center procedures, sharing feedback with leadership to ensure consistency across all locations.

Referrals

Identify customer needs and refer them to Bankers and business partners for consultative conversations, ensuring a seamless customer experience.

Develop a working knowledge of retail products and services, utilizing tools for tracking referrals.

Collaborate with colleagues to achieve common goals, demonstrating a commitment to teamwork and customer satisfaction.