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Cocktail Service Attendant

2 months ago

Ferndale, Washington, United States Silver Reef Casino Resort Full time


Overview: The role involves delivering exceptional Food and Beverage service to all guests in a prompt and professional manner, adhering to all state and Casino alcohol regulations.

Key Qualifications:
  • Previous experience in guest service is preferred.
  • Must be at least 21 years old.
  • Knowledge of liquor is advantageous.
  • Must obtain a Food Handlers permit within 30 days of employment.
  • Completion of a 90-day probationary/training period is required for continued employment.
Licensing Requirements:
  • Class II Gaming License, Food Handlers Permit, MAST card.
Core Responsibilities:
  • Deliver outstanding guest service consistently.
  • Maintain a clean and well-stocked work area at all times.
  • Engage with guests in a timely and friendly manner.
  • Serve beverages and food to patrons efficiently.
  • Availability to work flexible hours, including weekends and holidays.
  • Thrive in a fast-paced, team-oriented environment.
  • Uphold the values and standards of Silver Reef Casino Resort while on duty.
  • Adhere to Casino and state regulations regarding alcohol and health codes.
  • Address customer complaints and suggestions appropriately, escalating issues to a Supervisor when necessary.
  • Handle and count cash in accordance with Silver Reef Casino policies.
  • Complete side work at the end of each shift.
  • Perform any additional duties as assigned by Supervisor or Manager.
Physical and Mental Requirements:
  • Ability to frequently lift and carry trays weighing up to 25 lbs.
  • Engage in activities such as smelling, tasting, bending, and stooping regularly.
  • Occasionally lift and carry items weighing up to 50 lbs.
  • Familiarity with POS systems is necessary.
Working Environment:
  • Fast-paced and noisy atmosphere.
  • Exposure to a smoking environment.
  • Temperature-controlled setting.
  • Subject to various food odors.
Requirements:

Qualifications:
  • Prior guest service experience preferred.
  • Must be 21 years of age.
  • Liquor knowledge preferred.
  • Acquire Food Handlers permit within 30 days of hire.
  • Must successfully complete a 90-day probationary/training period to maintain employment.
Licensing Requirements:
  • Class II Gaming License, Food Handlers Permit, MAST card.