IT Operations Manager

1 week ago


Columbus, Mississippi, United States BankFirst Financial Services Full time
Job Description

We are seeking an experienced IT Help Desk Manager to join our team at BankFirst Financial Services. As a key member of our IT department, you will be responsible for overseeing the day-to-day operations of our IT help desk, ensuring efficient resolution of technical issues and providing exceptional customer service to our employees.

About the Role

This is a challenging and rewarding role that requires a strong technical background, excellent communication skills, and the ability to lead and motivate a team. You will be responsible for recruiting, hiring, and managing a team of help desk technicians, providing ongoing training and development to team members, setting performance goals and conducting regular performance reviews, and fostering a positive and collaborative work environment.

Key Responsibilities

* Oversee the daily operations of the help desk, including incident ticketing, problem resolution, and knowledge base management.
* Implement and enforce effective help desk procedures and policies.
* Monitor key performance indicators (KPIs) to measure help desk efficiency and effectiveness.
* Identify opportunities for process improvement and implement solutions.

Requirements

* 5+ years of experience in IT support, including at least 2 years in a management role.
* Strong technical knowledge of hardware, software, and network infrastructure.
* Experience with help desk ticketing systems and IT service management frameworks (ITSM).
* Excellent problem-solving and troubleshooting skills.
* Strong communication and interpersonal skills.
* Ability to work under pressure and meet deadlines.
* Strong leadership and team management skills.
* Experience in a financial services industry is preferred.

Estimated Salary: $120,000 - $180,000 per year.

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