Hospitality Team Member

4 days ago


Milwaukee, Wisconsin, United States Great American Bagel Full time

We are seeking an experienced and motivated Hospitality Team Member - Customer Experience to join our team at Great American Bagel. As a vital member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

About the Role:

This is a dynamic and fast-paced environment where you will have the opportunity to grow and develop your skills. You will work closely with our team to ensure seamless delivery of customer service and maintain high standards of quality and efficiency.

Responsibilities:

  • Provide top-notch customer support and handle inquiries in a friendly and professional manner.
  • Work closely with associates to ensure compliance with service standards and provide hands-on training on customer service programs.
  • Administer the Mystery Shop program and provide feedback to managers on associate development.
  • Act as a mentor to new hires, guiding them through the retail training process.
  • Deliver exceptional customer service training to units and administer the service excellence program.

What We Offer:

  • A competitive salary of $14.60 per hour.
  • Health, dental, and vision insurance.
  • Generous paid time off (vacation, flex, and sick leave).
  • Holiday pay.
  • Meal and transportation benefits.
  • Tuition reimbursement.
  • Employee assistance program.
  • Training and career growth opportunities.


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