File Clerk
4 days ago
Job Description
Mail Examination ProcessAs a File Clerk at Della Infotech, you will be responsible for examining return mail at the Orlando Customer Pay office to identify the necessary follow-up actions for delivery. This involves reviewing mail to determine if an address change has been confirmed but not updated, if an address edit is required, or if further research is needed to confirm the correct address.
Address Verification MethodsYou will utilize various methods to verify addresses, including the National Change of Address application, labels from the USPS on the envelope, and in some cases, contacting the patient directly.
Key Responsibilities- Confirmed but not updated address change: Check if there is a communication from the patient in the system and the change was not updated. Verify if the change was entered as a service address or shipping address and not updated as a mailing address.
- Address edit: Check if part of the address is not being produced on the mail. Verify if something is missing, such as the apartment number, incorrect zip code, or street spelling.
- Requires more research: Identify items that require confirmation of the correct address using methods such as the National Change of Address application, labels from the USPS, or contacting the patient.
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