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Patient Care Coordinator

2 months ago


Washington, United States Mary's Center Full time
{"Job Title": "Patient Care Navigator", "Job Summary": "At Mary's Center, we are seeking a highly skilled Patient Care Navigator to join our team. This role plays a crucial part in providing exceptional customer service to our patients and the community we serve. As a Patient Care Navigator, you will be the first point of contact for our patients, and your primary responsibility will be to ensure a positive and efficient experience for them.

**Key Responsibilities:**

* Greet and welcome patients, visitors, and others to Mary's Center
* Facilitate a positive and efficient office environment by modeling professional performance and conduct
* Communicate pertinent information to patients and clinic team members
* Adhere to all Mary's Center's confidentiality and HIPAA policies
* Participate as a member of the clinical team to improve quality and health outcomes
* Coordinate care and services for patients
* Coordinate care with external clinicians, specialists, and hospital services
* Enroll patients into the care team
* Obtain socio-demographic information for population health management
* Participate with patient education projects and initiatives
* Collect and track data necessary for patient care and health outcomes reporting
* Implement clinical questionnaires and surveys in preparation for patient care
* Assess care affordability and assist enrollment in insurance or discount programs
* Maintain, coordinate, and organize patient records for clinical care and public health

**Requirements:**

* Minimum of High School Diploma or GED equivalent
* Previous experience as a receptionist in a medical office setting desired
* Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds
* Mostly in a typical front office setting with quiet to moderate noise level
* May be exposed to extreme cold, heat, and humidity due to outside weather conditions

**Benefits:**

* Health Insurance: medical, dental & vision - plus retirement options through 403(b) contribution and investment opportunities
* 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days
* Tuition reimbursement of $2000/year towards education assistance and professional development
* Transportation subsidy via metro & bus
* Employee Assistance Program (EAP)

**About Mary's Center:**

Mary's Center is committed to promoting diversity, equity, and inclusion within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table.

**Language:**

English (en-US)