Client Support Specialist
3 weeks ago
The Coleman Information Technology Group, Inc. is seeking a highly skilled and motivated Client Support Specialist to join our team. This role involves providing exceptional customer service, resolving technical issues, and maintaining a positive relationship with our clients.
This is a full-time position that requires strong communication skills, both written and verbal. The successful candidate will be able to multitask, prioritize tasks, and work effectively in a fast-paced environment. Additionally, they will have a strong passion for learning and staying up-to-date with the latest IT technologies.
Responsibilities:
- Provide timely and effective support to clients via phone, email, or in-person.
- Triage and resolve technical issues, escalating as necessary.
- Maintain accurate records of client interactions and issue resolution.
- Collaborate with internal teams to ensure seamless delivery of services.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in a similar role.
- Excellent communication and problem-solving skills.
- Able to work in a dynamic and rapidly changing environment.
Benefits:
- Salary: $55,000 - $65,000 per year.
- Generous health and dental benefits.
- Opportunities for professional growth and development.
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