Client Support Specialist

3 weeks ago


Pleasant Hill, California, United States Coleman Information Technology Grou Full time
Job Title: Client Support Specialist

The Coleman Information Technology Group, Inc. is seeking a highly skilled and motivated Client Support Specialist to join our team. This role involves providing exceptional customer service, resolving technical issues, and maintaining a positive relationship with our clients.

This is a full-time position that requires strong communication skills, both written and verbal. The successful candidate will be able to multitask, prioritize tasks, and work effectively in a fast-paced environment. Additionally, they will have a strong passion for learning and staying up-to-date with the latest IT technologies.

Responsibilities:
  • Provide timely and effective support to clients via phone, email, or in-person.
  • Triage and resolve technical issues, escalating as necessary.
  • Maintain accurate records of client interactions and issue resolution.
  • Collaborate with internal teams to ensure seamless delivery of services.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Able to work in a dynamic and rapidly changing environment.

Benefits:
  • Salary: $55,000 - $65,000 per year.
  • Generous health and dental benefits.
  • Opportunities for professional growth and development.

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