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Restaurant Operations Supervisor

2 months ago

Kent, Ohio, United States Dunkin' - Main St Full time
About Dunkin' - Main St

We're a dynamic team of professionals dedicated to delivering exceptional customer experiences and driving business growth. As a Shift Manager at Dunkin', you'll play a critical role in leading our restaurant operations and ensuring seamless execution of our brand promise.

Key Responsibilities
  • Supervise restaurant operations on a shift-by-shift basis, ensuring efficient service delivery and high-quality products.
  • Assist the management team in providing coaching and support to team members, promoting a culture of excellence and teamwork.
  • Collaborate with colleagues to achieve sales goals, manage inventory, and maintain a clean and safe work environment.
  • Develop and implement strategies to drive customer satisfaction, loyalty, and retention.
  • Stay up-to-date with company policies, procedures, and initiatives, applying knowledge to drive business results.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program, including onboarding, ongoing development, and leadership training.
  • A dynamic and supportive work environment, with opportunities for growth and advancement.
  • A generous paid time off policy and flexible scheduling options.
  • A 401(k) retirement plan and tuition reimbursement program.
Requirements
  • Previous management experience in retail, restaurant, or hospitality.
  • Excellent communication, leadership, and problem-solving skills.
  • A strong customer service focus and ability to work in a fast-paced environment.
  • Ability to lift up to 25 pounds and stand for long periods.