Customer Experience Representative

3 weeks ago


San Mateo, California, United States British Swim School of Bay Area Full time
About the Company:
British Swim School of Bay Area is committed to providing safe and high-quality swim lessons to children of all ages. Our team is passionate about water safety and enthusiastic about promoting swimming lessons.

Job Description:
We are seeking a Customer Experience Representative to join our remote team. As a key member of our Call Center, you will be the first point of contact for potential customers, helping them understand the importance of water safety and the benefits of our swim lessons.

Your primary goal will be to connect with families, promote our programs, and enroll students in our swim school. You will also have the opportunity to train and develop the sales skills of other Call Center Representatives.

Key Responsibilities:
  • Taking sales calls and following up on warm leads
  • Training and developing the sales skills of Call Center Representatives
  • Providing exceptional solution-oriented customer service
  • Managing customer inquiries and concerns

Requirements:
  • Minimum 2 years of customer service and sales experience
  • High School or some college education or equivalent experience
  • Quiet space without distractions for work

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


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