Hearing Care Specialist

1 week ago


Griffin, Georgia, United States Widex Sivantos Audiology Group Full time

Unlock the Power of Hearing

At Widex Sivantos Audiology Group, we're dedicated to revolutionizing the world of hearing care. As a Hearing Care Provider, you'll play a vital role in helping millions of people regain and benefit from the miracle of hearing.

About Us

We're a leading innovator in the field of audiology, with over 140 years of experience in pioneering better solutions to help people with hearing loss. Our team of 11,000 employees is passionate about making a difference and committed to achieving our purpose: wonderful sound for all.

Essential Duties and Responsibilities

  • Perform hearing testing, hearing aid selection, and fitting to all clinic clients while working within the defined systems, processes, and best practices as defined by Total Care Plus (TCP) and WSA leadership.
  • Demonstrate hearing aids when appropriate as part of test and personalize auditory simulation to create the wow factor on all clients that have a hearing loss.
  • Evaluate test results to determine communication deficit and make appropriate recommendations for all clients with a hearing loss.
  • Utilize hearing aid stock for same day fits of hearing aid instruments and trials all clients that are undecided. Maintain 80% same day fit/trial rate.
  • Complete TCM/chart notes for each client seen and send Medical Report to referring and/or primary care physicians.
  • Maintain expertise in the selling, fitting, and troubleshooting of current hearing aid technology.
  • Comply with state license laws, FDA guidelines, WSA, and Total Care Plus practice guidelines and QPG protocols.
  • Provide remote services to clients as needed.
  • Perform and provide hearing aid repairs, follow-up, checks, cleanings, earmolds, and ALD accessories as needed by the client.
  • Provide community marketing support via physician marketing, health fairs, etc.

Requirements

  • Experience in a similar Audiology or Hearing Aid Specialist role.
  • Active state license in Audiology and/or hearing aid dispensing.
  • 1-5 years of experience preferred.
  • Ability to pay close attention to detail with a high degree of accuracy.
  • Basic or advanced written communication skills.
  • Experience interacting with customers/clients.
  • Ability to communicate detailed or technical information clearly, accurately, and concisely.
  • Ability to work quickly, accurately, and independently in a fast-paced environment.

We offer competitive salaries, generous benefits packages (health, dental, vision insurance; 401k with company match), and lots of career development opportunities. We love promoting from within



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