Wire Desk Assistant
4 days ago
About Us
Nicolet National Bank is a community bank that puts the needs of our customers at the forefront of our decision-making. Our core values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported.
Role Summary
We are seeking an experienced Financial Support Specialist to join our team as a Wire Desk Assistant. In this role, you will provide operational support to bank personnel and customers primarily in deposit application systems related to wire transfer payments. You will also support online banking Treasury Management services, including data entry, research, and creative problem-solving.
Key Responsibilities
- Process wire transfers through the WireXchange wire transfer system with a high degree of proficiency and speed.
- Communicate with internal colleagues and external customers via phone, email, and written correspondence.
- Resolve issues by researching solutions and identifying the best option. Handle escalated customer issues, or further escalate customer issues as appropriate.
- Cross-train regularly to maintain proficiency in a variety of departmental functions and administrative tasks. Create and update department procedures as required.
- Provide necessary reporting to bank management.
- Review Fraud Software daily to identify potential fraud on wire transactions. Timely identification reduces risk to the customer and the bank.
- Review daily reports and general ledger account reconciliations. Make correction/adjustment entries as appropriate.
- Identify and suggest process improvements for daily tasks and department functions.
- Serve as backup for Electronic Payments Assistants as necessary.
Requirements
- High School diploma or equivalent
- 2 years administrative and/or accounting experience / 2 years banking electronic payment processing experience
What We Offer
- Competitive salary: $45,000 - $60,000 per year depending on experience.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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