Electronic Payment Operations Assistant
1 week ago
**Nicolet National Bank: A Leader in Community Banking**
Nicely positioned within the Wisconsin, Michigan, Minnesota, and Florida markets, Nicolet National Bank fosters a culture built on community banking principles. We prioritize our customers' needs above all else, guided by our Core Values that drive every decision we make.
We are committed to creating an inclusive work environment where our employees feel valued, respected, and supported. Our dedication to growth and development ensures that our people remain our most valuable asset.
The Electronic Payment Operations Assistant will provide vital operational support to bank personnel and customers, primarily focusing on deposit application systems related to wire transfer payments. This role also serves as a backup for online banking Treasury Management services, encompassing data entry, research, and creative problem-solving.
Key Responsibilities:
- Wire Transfer Processing: Process wire transfers through WireXchange with exceptional proficiency and speed.
- Communication: Engage with internal colleagues and external customers via phone, email, and written correspondence.
- Issue Resolution: Resolve issues by researching solutions and identifying the best course of action, handling escalated customer concerns as necessary.
- Cross-Training: Regularly cross-train to maintain proficiency in various departmental functions and administrative tasks, ensuring the creation and update of department procedures when required.
- Reporting: Provide necessary reporting to bank management, enhancing transparency and informed decision-making.
- Fraud Detection: Review Fraud Software daily to identify potential fraud on wire transactions, minimizing risk to both customers and the bank.
- Daily Reports: Analyze daily reports and general ledger account reconciliations, making correction/adjustment entries as needed.
- Error Correction: Identify and correct possible errors or omissions in daily reports.
- Process Improvement: Suggest process improvements for daily tasks and department functions, driving efficiency and effectiveness.
- Backup Support: Serve as backup for Electronic Payments Assistants as necessary, providing seamless support during periods of high demand.
- Compliance: Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations.
About Us
Nicolet National Bank is an equal opportunity employer, committed to diversity and inclusion. We value and respect our employees' unique perspectives, backgrounds, and experiences. If you're passionate about serving others and growing with a dynamic organization, join our team.
Requirements
- Education: High School diploma or equivalent
- Experience: 2 years in administrative and/or accounting roles, or 2 years in banking electronic payment processing
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