Information Technology Support Specialist

3 weeks ago


Portland, Oregon, United States Davis Wright Tremaine Full time
About the Role

Davis Wright Tremaine is seeking a highly skilled Information Technology Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support and troubleshooting assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Provide technical support and troubleshooting assistance to employees via phone, email, and in-person
  • Install and configure software, hardware, and network devices
  • Document and track support interactions and resolutions in our incident tracking database
  • Assist with determining and documenting the support impacts of new technology and planned software upgrades
  • Maintain knowledge of hardware and software supported and how various departments, practice groups, and teams utilize them to support business processes
  • Assist with other special projects, tasks, and/or support as assigned
Requirements
  • 1+ years' experience in providing direct hardware and software support
  • 1+ years' experience in providing AV support is preferred
  • 1+ years' experience in a law firm or professional setting preferred
  • Demonstrate an understanding of desktops, laptops, mobile devices, printers, various Windows OS, and Microsoft Office Suite
  • Ability to communicate in a pleasant and effective manner with attorneys and staff, in person, and via email and telephone
  • Exceptional customer service and troubleshooting skills, problem solving, and follow-up skills
  • Excellent interpersonal skills required. Must be a team player
  • Ability to handle stressful situations in a calm, composed manner
  • Ability to quickly assess a situation and adjust approach to fit
  • A strong attention to detail and quality control
  • Experience providing remote access support strongly preferred
  • Training experience, either one-on-one or classroom, a plus
  • Understanding of large networked environments (both LAN and WAN), a plus
  • Demonstrated ability to quickly learn and support new technologies
  • Tenacious problem-solving skills
  • Ability to work independently, with minimum supervision
  • GED/High School Diploma required; Bachelor's degree preferred


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