Guest Services Supervisor

2 weeks ago


Amesbury, Massachusetts, United States Amesbury Hospitality LLC Full time
Guest Services Supervisor

Amesbury Hospitality LLC is looking for a committed individual to join our team as a Guest Services Supervisor. If you are enthusiastic about delivering outstanding guest experiences, this position is tailored for you.

Key Responsibilities
  • Manage front desk activities to guarantee efficient check-in and check-out procedures.
  • Provide a warm welcome and assist guests with exceptional customer service.
  • Respond to guest inquiries, requests, and concerns in a timely and professional manner.
  • Work collaboratively with various departments to fulfill guest requirements and resolve issues.
  • Maintain precise guest records and financial transactions.
  • Train and oversee staff to ensure high-quality service delivery.
  • Keep the front desk area tidy and well-organized.
  • Implement hotel policies to ensure guest safety and security.
Qualifications
  • Previous experience in guest relations or front desk supervision is preferred.
  • Strong knowledge of hotel operations and hospitality standards.
  • Excellent communication skills, both verbal and written.
  • Proficient in using office equipment and telephone systems.
  • Outstanding customer service abilities with a personable approach.
  • Capability to manage multiple tasks and resolve issues with precision.
  • Fluency in English; proficiency in Spanish is an advantage.

If you are prepared to embrace this fulfilling role, we encourage you to submit your resume along with a cover letter outlining your relevant experience.



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