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Logistics Service Expert

2 months ago

New Orleans, Louisiana, United States Expeditors Full time
Job Description

We are seeking a skilled Logistics Customer Service Specialist to join our team at Expeditors. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues promptly, and ensuring that their needs are met.

Key Responsibilities:
  • Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
  • Update shipment information in a timely and accurate manner into our operating system.
  • Timely freight dispatch to avoid disruptions in customer's supply chain.
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through a high volume of email, phone, instant message, and in-person.
  • Review and monitor reports to understand individual performance, impact, and opportunities for development.
  • Accurately execute invoicing based on established customer SOPs, rate shells, and tariffs.
  • Contribute to maintaining strong vendor relationships, including airlines, trucking companies, and others.
  • Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
  • Meet key performance indicators in support of department, branch, product, and company goals.
  • Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies.
  • Escalate problems or decisions to Management based on established guidelines and procedures when necessary.
Additional Information:

Expeditors offers a range of benefits, including paid vacation, holiday, and sick time, as well as a comprehensive health plan and retirement savings plan. We also offer training and personnel development programs to help you grow and develop your career.

We are committed to providing a supportive and inclusive work environment, and we encourage applicants from diverse backgrounds to apply. If you are a motivated and customer-focused individual who is passionate about logistics, we encourage you to apply for this exciting opportunity.