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Insurance Processing Specialist

4 weeks ago

Coppell, Texas, United States American Automobile Association Full time

As a key member of our team, you will specialize in performing complex insurance or membership processing functions, resolving moderate to complex problems, and communicating effectively with various stakeholders. Your expertise will be essential in ensuring the accuracy and efficiency of our operations.

Primary Responsibilities:

  • Resolve difficult or new situations within the scope of primary duties as referred by other employees or assigned by management.
  • Process routine to complex work requiring review, correction, completion, coding, calculations, reconciliation, data entry, or filing.
  • Provide assistance to other employees, check work, compile data, and prepare reports.
  • Identify and correct errors in accuracy, completeness, or authorization.
  • Initiate transactions resulting in monetary, coverage, and entitlement changes.
  • Enter and retrieve data on computer terminals and utilize in-house personal computers or other automated systems.
  • Answer or make routine to moderately difficult telephone, written, or in-person inquiries, receiving or providing information and resolving problems.

Secondary Responsibilities:

  • Fill in or assist other positions on a temporary or intermittent basis.
  • Operate office equipment and perform key entry duties.
  • Maintain manuals and computer files.
  • May provide input on employee performance appraisals, participate in interviewing job applicants, and assist the supervisor with reports and other duties incidental to the area's supervision.

Remarkable Benefits:

  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services, and more)

At American Automobile Association, we value diversity and strive to create a team that delivers legendary, lifetime service to our members. We are seeking career-minded, service-driven professionals to join our team and contribute to our mission of providing peace of mind and value to our members.