Pharmacy Experience Specialist
6 days ago
About the Role
We are seeking a skilled professional to join our Provider Experience team at UnitedHealth Group, a global organization dedicated to delivering care through technology. The selected candidate will manage existing Optum accounts, drive growth, and support providers, patients, sales, and operations teams. This is an excellent opportunity to make a meaningful impact on the communities we serve while advancing health equity on a global scale.
Key Responsibilities:
- Support providers through inbound calls, portal chats, outreach, escalations, and/or EMR tasks
- Schedule prescription deliveries and handle difficult situations to ensure exceptional provider experiences
- Collect provider preferences, problem-solve with decisiveness and urgency, and escalate issues to operations partners and stakeholders
- Enter notes and information into pharmacy systems or other systems to document interactions
- Ensure patient and provider support by following escalation procedures to completion
Requirements:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
- Basic knowledge of Microsoft Outlook, Excel, and Word (preferred)
- National Pharmacy Technician Certification (soft skills: ability to manage multiple tasks, establish action plans, and communicate professionally)
Compensation and Benefits:
The estimated hourly salary for this position ranges from $16.54 to $32.55, depending on location. UnitedHealth Group offers a comprehensive benefits package, incentive programs, equity stock purchase, and 401(k) contribution (subject to eligibility requirements).
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