Automotive Service Consultant

1 month ago


Harlingen, Texas, United States Kahlig Auto Group Full time

We are seeking a skilled Service Advisor to join our team at Kahlig Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers feel welcome and confident in our ability to meet their needs.

Key Responsibilities:

  • Greet service department customers promptly and courteously
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:

We offer a comprehensive benefits package, including medical, dental, life and disability insurance, 401(k) matching, paid vacation and sick leave, and a wellness program. We are an Equal Opportunity Employer.

About Us:

Kahlig Auto Group is a leading automotive retailer with 10 dealerships in South Texas. We are committed to providing exceptional customer service and a positive work environment for our employees.



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