Automotive Service Consultant
1 month ago
We are seeking a skilled Service Advisor to join our team at Kahlig Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers feel welcome and confident in our ability to meet their needs.
Key Responsibilities:
- Greet service department customers promptly and courteously
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
We offer a comprehensive benefits package, including medical, dental, life and disability insurance, 401(k) matching, paid vacation and sick leave, and a wellness program. We are an Equal Opportunity Employer.
About Us:
Kahlig Auto Group is a leading automotive retailer with 10 dealerships in South Texas. We are committed to providing exceptional customer service and a positive work environment for our employees.
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