Clinical Training Specialist

2 weeks ago

Sandy, United States Apree Health Full time
Clinical Training Analyst

The Clinical Training Analyst plays a critical role in supporting the education, professional development, and workflow optimization of clinical staff across the organization. This position requires a background in outpatient clinical care, training development and delivery, EMR experience, and technical skills to deliver clinical training to a wide range of health professionals throughout the organization.

Key Responsibilities:
  • Design and deliver high-quality clinical education to team members
  • Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application
  • Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network
  • Collaborate with clinical operations leadership, quality, compliance, managed care and care center teams to review, evaluate, manage and implement enhancement requests
  • Define requirements for iterative process improvement, change management, workflow implementation and optimization
  • Assume ownership of, provide guidance for, and influence the direction of clinical operations care procedures, protocol and process requirements
  • Create and review project deliverables, including but not limited to workflows and process models, business requirements, and business rules
  • Resolve clinical workflow issues, lead sessions to get teams on board with solutions and work closely with the Project Management Office and care center teams
  • Analyze workflow issues as it relates to applications and service line integrations
  • Support and develop project deliverables to identify functional, system and performance requirements related to enterprise and integration projects
  • Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners
  • Evaluate system designs for functional and integration integrity
  • Create and lead pilot site project plans
  • Develop expertise in the various application systems, i.e. NextGen, Care360, Curago
Requirements:
  • Active MA certification or Clinical licensure LPN or RN required
  • 5 years' experience in a primary care setting preferred
  • 3 years' experience in a clinical training role preferred
  • Experience working with an EMR system required (NextGen preferred)
  • Skilled in basic technological troubleshooting
  • Experience training both in-person and virtually
  • Experience developing both written and audiovisual curriculum and training materials
  • Experience utilizing various training methods in both group and one-on-one settings
  • Skilled in Google Suite
  • Experience collaborating with practice managers, providers and department directors
  • Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials
  • Skills in project management preferred
Preferred Qualifications:
  • Ability to use an experiential approach to training that includes connecting, listening, asking open questions, acknowledging participants and communicating clearly
  • Ability to create a safe space for learning for people of all experience levels
  • Ability to tailor one's teaching style to the individuals in the room
  • Ability to champion the use of technology and help staff overcome roadblocks to adoption
  • Ability to champion the adoption of new clinic workflows
  • Ability to disseminate information (both verbally and in writing) in a manner that is easy to absorb, in layperson's terms
  • Ability to utilize excellent interpersonal skills to build effective working relationships with both clinical team members and headquarters/administrative staff
  • Ability to be adaptable and resilient in a rapidly changing, innovative work environment
  • Ability to be creative and innovative in a fast-paced environment with some ambiguity and constant change
Physical Demands:
  • Includes full range of body motion and ability to move desks and equipment as necessary
  • Manual and finger dexterity and eye-hand coordination
  • Requires standing, walking and sitting for extended periods of time
  • Occasionally lift and carry items up to 50 pounds
  • Requires corrected vision, hearing and speech within normal ranges
  • Requires up to 50% travel (both in and out of state) to care centers within the network

Compensation: $56k-$71k/annual salary & bonus eligible (national average, premium markets may vary)

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