CCCE Team Lead

2 hours ago


Newark, Delaware, United States CNTCTR East Prides Cross 304 Full time
Job Overview

CNTCTR East Prides Cross 304 is seeking a highly skilled and experienced CCCE Team Manager to lead our team of professionals in delivering exceptional patient care and service.

About the Role

  • Lead and manage a team of employees, providing guidance, coaching, and development opportunities to ensure high performance and productivity.
  • Responsible for ensuring the contact center meets or exceeds performance goals, including calls handled, calls abandoned, and TTA.
  • Manage the daily operation of the phone system, update daily stats, and run ad-hoc reporting as needed.
  • Troubleshoot and escalate phone and systems issues in a timely manner.
  • Provide feedback and coaching to team members on performance, goal setting, and monitoring of success metrics.

Requirements

  • High School Diploma and/or at least 1 year of contact center office work experience (or medical training program/education).
  • Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills.
  • Ability to foster teamwork, inter-personal awareness, and initiative.
  • Medical terminology knowledge.
  • Bi-Lingual in Spanish.
  • 1+ years of call center management experience.

What We Offer

  • A dynamic and team-focused environment with opportunities for growth and development.
  • A commitment to delivering quality, value, and access in the 21st century.
  • A chance to be part of a dedicated team of professionals who deliver exceptional patient care and service.

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