Retail Team Lead

3 days ago


Newark, Delaware, United States Goodwill of Delaware and Delaware County Full time
Job Summary

We are seeking a highly motivated and experienced Retail Team Lead to join our team at Goodwill of Delaware and Delaware County. As a Retail Team Lead, you will be responsible for overseeing and participating in all day-to-day store activities, including safety compliance, front-end and backroom oversight, and customer service.

Key Responsibilities
  • Comply with all organizational policies and procedures.
  • Ensure safety policies and procedures are followed to protect customers, team members, and company assets.
  • Engage with customers, community groups, and coworkers to promote the company mission and resolve customer issues.
  • Maintain confidentiality of sensitive information.
  • Assist in achieving revenue and production goals through team member training and production focus efforts.
  • Handle Point of Sale and Accounting functions, including store cash funds, register management, and bank deposits.
  • Perform record keeping, daily reports, and reporting of money and sales to department personnel.
  • Assist with training new retail team members and ensure high-level customer service.
  • Advises management staff of progress, problems, and new developments.
  • Assume role of manager on duty and supervise team members on shift.
  • Conduct quality checks on carts and Z-racks.
  • Responsible for store opening and closing activities.
  • Assist with exterior and interior maintenance to ensure a clean and orderly store environment.
Requirements
  • A High School Diploma or G.E.D. and a minimum of 1-2 years of related experience.
  • Basic computer navigation skills and ability to learn new technical skills.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle challenging situations.
  • Valid driver's license is preferred.

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