IT Help Desk Support Specialist

1 week ago


Cranston, Rhode Island, United States K2 Staffing, LLC Full time

We are seeking an experienced Help Desk Technician to join our team at K2 Staffing, LLC. The ideal candidate will have a strong background in IT and excellent customer service skills.

About the Job

This is a challenging opportunity to work with a top-notch IT Solutions company in Cranston, RI. As a Help Desk Technician, you will be responsible for resolving escalated service request tickets, project tasks, and deployment upgrades.

About the Role
  • Key Responsibilities:
  • Provide technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets
  • Simulate or recreate user problems to resolve operating difficulties
  • Ability to manage multiple clients and projects simultaneously
  • Ability to work in a fast-paced environment addressing issues promptly
  • Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts
  • Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software
  • Setup of desktop and laptop computers
  • Performs upgrades to hardware & software
  • Understanding of IT security, with the ability to identify and escalate policy violations
  • Recommends system modifications or hardware and software improvements to reduce or eliminate user problems
  • Tracks client issues and resolutions to assure satisfaction and closure
  • Contribute to company knowledge base and continually work to keep documentation up to date
Qualifications and Requirements
  • Requirements:
  • Microsoft CSP, AZURE, O365 experience
  • Ability to travel as required (~30%)
  • Must be able to work flexible days/hours – some on-call duty
  • Experience with the following manufacturers' networking equipment: HP, Cisco, SonicWALL, Ruckus
  • Experience with Microsoft Server 2008+ deployment, migration, and management
  • Desirable Skills:
  • Experience with virtualization technologies (VMWare and Hyper-V)
  • Previous job experience with project and vendor management
  • PCI experience
  • Required Technical Experience:
    • Experience with all Windows Desktop OS
    • Experience with Hosted Exchange
    • Experience with Microsoft productivity applications
  • Desirable Technical Experience:
    • Experience with Microsoft Server 2008+
    • Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches
What We Offer

K2 Staffing, LLC offers a competitive salary of $65,000 - $85,000 per annum, depending on experience, and a comprehensive benefits package.



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