Social Media Content Moderator

3 weeks ago


Ft Pierce, Florida, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help our clients streamline their business and improve customer experiences.

Our team is passionate about making a positive impact, and we're looking for talented individuals to join us in our mission to deliver exceptional service and support.

Job Summary

We are seeking a highly skilled Social Media Content Moderator to join our team. As a Content Moderator, you will be responsible for reviewing user-generated content on our clients' platforms to ensure it meets community guidelines and standards.

This is a unique opportunity to work with a leading company in the digital business services industry and contribute to the development of our clients' online presence.

Key Responsibilities
  • Review user-generated content to ensure it meets community guidelines and standards
  • Participate in frequent training and development programs to stay up-to-date on industry trends and best practices
  • Work collaboratively with our team to resolve complex issues and improve content moderation processes
  • Provide insights and recommendations to improve content moderation processes and develop new strategies
  • Stay up-to-date on key workflow changes, operational guidelines, and community standards
Requirements
  • High school diploma or equivalent required
  • 6 months of customer service experience preferred
  • Strong emotional intelligence and resilience
  • Ability to work in a fast-paced environment and adapt to changing business needs
  • Excellent communication and problem-solving skills
  • Ability to type 25 wpm
  • Windows operating system experience
  • Strong computer skills with ability to use multiple windows and/or programs at the same time
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Our team is passionate about making a positive impact, and we're committed to creating a culture of inclusion and diversity where everyone feels welcome and valued.

Join us in our mission to deliver exceptional service and support, and take the first step towards a rewarding career with Teleperformance USA.



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