Bilingual Customer Service Representative

3 weeks ago


New Orleans, Louisiana, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Store Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build trust relationships with wholesale and retail customers, understanding their needs and presenting appropriate products and services.
  • Process sales transactions accurately and consistently, meeting sales goals and maintaining a high level of customer satisfaction.
  • Stay up-to-date on product features, maintain a high-quality and visually appealing store environment, and ensure maximum client satisfaction.
  • Assist in making deliveries, loading/unloading delivery trucks, and maintaining in-stock and presentable condition assigned areas.
  • Comply with inventory control procedures, suggest ways to improve sales, and remain knowledgeable on products offered.
Requirements
  • Must be at least 18 years of age and legally authorized to work in the country of employment.
  • Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one year of experience working in a delivery, retail, or customer service position.
  • Previous work experience selling paint and paint-related products.
  • Ability to read, write, comprehend, and communicate in more than one language.

Why Join Sherwin-Williams?

We believe in careers that grow with you, and we're committed to creating a diverse and inclusive workplace. Our team members are empowered to explore their curiosity, drive innovation, and make a meaningful impact. If you're passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity.



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