Training Manager

2 weeks ago

Greenville, North Carolina, United States Vidant Health Full time
Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University.

ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Training Manager will design, implement and maintain effective training programs for ECU Health's Revenue Cycle teams, workflows, and applications.

This role is also responsible for providing support to others as they develop training for their work groups related to revenue cycle functions.

The Training Manager will work closely with operational leaders throughout the revenue cycle to identify educational opportunities and create role-specific competencies.

The Training Manager will develop and support learning modules delivered in a variety of formats, including in-class instruction and e-learning.

This position will use proven methodologies, including needs analysis, to design, develop, implement, and evaluate system training.

Assists in tracking and monitoring of performance of the revenue cycle functions as they pertain to training, user education, and positive patient experience.

Establishes positive relationships with administrators and providers as well as revenue cycle department team members to deliver an effective training program to the health system.

Responsibilities
  • Create initial and annual competency assessments for revenue cycle staff, ensuring completion after initial training and annually afterwards.
  • Develop course objectives, content, and materials, including participant manuals and detailed/annotated facilitator guides, assuring that learning principles are used throughout the organization.
  • Supervise a team of trainers, providing guidance, feedback, and support to enhance training delivery and effectiveness.
  • Collaborate with senior management to identify training needs and ensure alignment with business goals and strategies.
  • Facilitate advanced training sessions and workshops, including leadership training for revenue cycle managers and executives.
  • Ensure compliance with all applicable laws, regulations, and company policies throughout training activities.
  • Manage the training budget, optimize resources, and negotiate contracts with external training providers as needed.
  • Create regular competency exams for all access areas to ensure staff are following standard workflows and utilizing current resources.
  • Develop workshop evaluation systems, including session evaluations and post-session assessments, that measure on-the-job changes.
  • Conduct frequent site visits to monitor adherence to standards and provide ongoing support.
  • Ensure all EPIC upgrade and enhancements are communicated in a timely manner and provide training when applicable.
  • Attend and participate in EPIC Application taskforces and Revenue Cycle Super User.
  • Develop training and development strategy based on monitoring observations, changes to standards, policies, and procedures.
  • Work with the trainer to train, orient, and competency assess staff to ensure their proficiency in performing their appointed job function with minimum assistance upon graduation from the initial training program.
  • Manage the annual competency assessment conducted by the trainers related to trained staff to identify gaps in performance and provide a training plan based on assessment to meet the individual's needs.
  • Promote a culture of continuous learning and professional development within the organization.
Requirements

Experience implementing innovative training solutions, such as e-learning and virtual training.

Excellent verbal and written communication skills, with a demonstrated ability to develop engaging and effective training materials.

Proven leadership skills and the ability to mentor and motivate a team of trainers.

Strong analytical skills to evaluate training effectiveness.

Exceptional organizational and project management skills.

Utilize and understand computer technology.

Understand insurance terms and payment methodologies.

Strong background in revenue cycle processes.

Strong knowledge of front-end processing in multi-registration areas required.

Strong knowledge of back-end processes, including billing, follow-up, denials, customer service, financial counseling, and cash posting.

Excellent working knowledge of Patient Access and Revenue Cycle Accounting operations and applications.

In-depth working knowledge of Government, Managed Care, Commercial, and Workers Compensation insurance carriers.

Strong understanding of the inter-relationships of the Revenue Cycle Departments.

Strong understanding of Patient Financial Information System and Billing System.

Minimum Requirements

Required Education/Course(s)/Training:

Bachelor's degree and/or 10+ years related work experience.

5+ years of applicable EPIC Revenue Cycle experience.

Minimum of eight years of experience in training and development, with at least three years in a supervisory role within the healthcare or revenue cycle industry.

Preferred Education:

Master's degree.

Certifications or credentials in EPIC Resolute PB/HB, Cadence, and Prelude.

Certification in Revenue Cycle training and development.

Required Certification/Registration:

None.

Performance Expectations:

Successful achievement of the following:

Illustrates autonomous, best revenue cycle practices.

Illustrates proficiency in the use of all internal automation and software applications.

Illustrates accuracy and consistency through Quality Review results of all audit documentation.

Demonstrates ability to effectively manage multiple projects with innovation, creativity, and vision.

Investigating and documenting any potential for new program and product development.

Illustrating creative problem-solving skills through documentation of process improvement reporting and/or internal reporting mechanisms.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.

Decisions of employment are made based on business needs, job requirements, and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression, or any other status protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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