Customer Service Associate

1 month ago


Caldwell, United States Marshalls Full time
Job Title: Customer Service Associate

At Marshalls, we're all about providing an exceptional customer shopping experience. As a Customer Service Associate, you'll play a key role in making that happen.

Key Responsibilities:
  • Provide timely, courteous, and knowledgeable service to customers
  • Engage customers, providing support and creating a positive shopping environment
  • Observe accurate checkout procedures for customers and associates
  • Communicate shrink-related concerns to Store Management and Loss Prevention
  • Maintain an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
Requirements:
  • Excellent communication skills and good judgment
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Standout colleague, working effectively with peers and supervisors to accomplish tasks
  • Able to work a flexible schedule to support business needs
  • 0-2 years retail or security experience
What We Offer:
  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.

At Marshalls, we're committed to creating a workplace that's inclusive and respectful. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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