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Front End Operations Manager

2 months ago

Bolingbrook, Illinois, United States dd's DISCOUNTS Full time

Job Summary:

We are seeking a highly skilled and experienced Front End Supervisor to join our team at dd's DISCOUNTS. As a Front End Supervisor, you will be responsible for overseeing the front-end operations of our stores, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities:

  • Process Execution: Learn and execute the processes needed to get the work done, ensuring that our customers receive the best possible service.
  • Resource Allocation: Assign resources to maximize efficiency, ensuring that our stores are running at optimal levels.
  • Process Monitoring: Monitor process execution and make corrections as needed, ensuring that our customers receive the best possible service.
  • Subject Matter Expert: Be a subject matter expert on company processes and programs, ensuring that our team members are knowledgeable and up-to-date on the latest procedures.
  • Value and Profitability: Know and be able to explain what drives value and profitability in our business, ensuring that our team members are focused on delivering results.
  • Event Management: Anticipate and manage unplanned events or situations, ensuring that our customers receive the best possible service.
  • Communication: Communicate goals and shared objectives, ensuring that our team members are aligned and working towards the same goals.
  • Policy and Procedure: Use correct policies, processes, and technology for their area, ensuring that our team members are following the correct procedures.

Requirements:

  • Customer Service Experience: Have customer service experience, ensuring that our customers receive exceptional service.
  • Problem Solving Skills: Possess problem-solving skills, ensuring that our team members can resolve issues efficiently.
  • Friendly Personality: Have a friendly personality, ensuring that our customers receive a positive experience.