Customer Service Liaison
4 weeks ago
CAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. With a strong presence in 13 locations worldwide, the company has grown from a single location in 2001 to over 1,300 employees. CAMP's relationships with business aircraft manufacturers, maintenance facilities, and parts suppliers position it uniquely to understand the current offline information flows in the industry.
Job SummaryAs a Customer Service Representative, you will be part of the Customer Service Team, handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This role offers the chance to become familiar with CAMP's software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.
Responsibilities- Be the first line of contact when customers, clients, and partners call or email with inquiries.
- List, understand, and act in response to needs.
- Maintain records of customer communications.
- Provide effective and efficient assistance of customer-facing applications, reports, and services.
- Support CAMP's business interactions, setup, user access, data processing, and connect to proper Aircraft Analysts.
- Maintain high standards of telephone and email etiquette and promptness.
- Intermediate understanding of computer software.
- Intermediate ability to use applications like Microsoft Outlook, Excel, Word, etc.
- Warm, welcoming, and helpful attitude.
- Excellent interpersonal skills.
CAMP Systems is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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