Retail Sales Associate

4 weeks ago


Clovis, California, United States The UPS Store # Full time
Job Description

The Center Sales Associate delivers exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment. The Associate provides accurate information on products and services, exhibits confidence in industry best practices, and meets sales goals. This is a sales position requiring strong computer and internet skills, a high school diploma or GED, and a friendly demeanor. The ideal candidate has previous retail sales experience and is a fast learner who can learn all aspects of the business quickly.

Responsibilities
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Practices good listening skills with customers, team members, and leadership
  • Takes ownership of customer shipping needs and offers viable solutions
  • Learns all product and service offerings, alternative solutions, and industry trends
  • Operates equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Empathizes and manages demanding customers to turn stressful events into positive experiences
  • Manages logistics of small to medium projects, follows through to completion, and updates all parties as needed
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Qualifications
  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
Benefits
  • Employee Discounts
  • Dental Insurance
  • Life Insurance
  • Medical Insurance
  • Vision Insurance


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