Case Management Department Head
3 days ago
Key responsibilities include:
• Supervising daily operations and clinical staff in the absence of the Director of Social Services/Program Director
• Providing administrative and programmatic supervision to case management staff
• Supporting and guiding case managers in the execution of all housing-related tasks
• Meeting individually with direct reports for weekly supervision
• Assigning cases to case managers and scheduling work according to priority
• Conducting case conferences, reviewing cases, and resolving client issues
• Auditing client records and ensuring compliance with Urban Pathways, regulatory, and funding agency requirements and guidelines
• Assessing, training, and coaching case managers on work assignments and community resources
• Supervising and documenting incident reporting and distributing related notices within 24 hours
• Monitoring client medications, as required
• Reviewing service plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with Urban Pathways and regulatory agency requirements
• Ensuring case managers are adhering to the monthly 360 Chart Audit
• Ensuring housing documentation is completed in a timely manner for submission to housing providers
• Managing caseload in the absence of the Case Manager
• Completing and submitting required reports and statistics in a timely manner
• Preparing staff schedules and monitoring payroll
• Supervising client databases (AWARDS, CARES, etc.) to ensure accuracy of client information
• Developing and maintaining relationships with community services and resources
• Facilitating staff meetings, trainings, and supervisory sessions, as required
• Being on call to address emergency needs on a 24-hour basis
The estimated salary for this position is $75,000-$85,000 per year.
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