Food Service Team Lead

7 days ago


Colorado Springs, Colorado, United States Great Wolf Resorts Full time

**Job Summary**

At Great Wolf Resorts, we are seeking a highly skilled Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a critical role in ensuring exceptional hospitality and overseeing restaurant operations and personnel.

**Key Responsibilities**

• Ensure operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards

• Provide administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters

• Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service; work with management to investigate and resolve guest concerns

• Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance

• Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift

• Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)

• Identify all Out of Order equipment and pass along to Manager for repair

• Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.

• Assist with the coordination and execution of birthday parties

• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

**Requirements**

• Some High School education or equivalent

• 1+ year previous experience in a food service team lead capacity or leadership role

• 1+ year utilizing Point-of-Sale (POS) technology

• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling

• Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed

• Successful completion of criminal background check and drug screen

**Preferred Qualifications**

• Prior experience with Micros POS

• Serve-Safe and/or TIPS certification

• Proven teamwork

• Projects professional image that inspires trust and confidence

• Enthusiastic and positive energy

**Physical Requirements**

• Able to lift up to 30 lbs.

• Able to bend, stretch, and twist

• Able to stand for long periods of time



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