Customer Service Associate

7 days ago


Huntersville, North Carolina, United States My Place Hotels Full time
Job Summary: We are seeking a highly motivated and organized Customer Service Associate to join our front desk team at My Place Hotels. This role involves providing exceptional customer service, managing front desk operations, and maintaining efficient communication within the hotel environment.

**Key Responsibilities:**
  1. Greet guests upon arrival with a warm and welcoming demeanor.
  2. Manage check-in and check-out processes efficiently.
  3. Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
  4. Maintain accurate records of guest information and reservations using hotel management software.

**Requirements:**
  • Previous experience in a front desk role within a hotel or resort setting is preferred.
  • Strong customer service skills with a focus on guest relations.
  • Familiarity with phone systems and hotel management software is advantageous.
  • Bilingual candidates are encouraged to apply to better serve our diverse clientele.

**Estimated Salary:** $42,000 - $60,000 per year

**What You Will Do:**
This role offers a unique opportunity to work in a fast-paced hotel environment, interacting with guests and resolving their concerns in a timely and professional manner.

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