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Senior Infusion Center Coordinator
2 months ago
Position Overview
The Senior Infusion Center Associate plays a crucial role in facilitating communication between patients and the healthcare team. This position is responsible for managing various administrative tasks that support patient care and operational efficiency.
Key Responsibilities
1. Acts as a liaison with patient customer service representatives, addressing issues related to insurance verification and prior authorization processes.
2. Communicates effectively with patients regarding their appointments, tests, and financial obligations, ensuring accurate information exchange.
3. Collaborates with healthcare professionals, including nursing staff, physicians, and pharmacy personnel, to enhance patient care.
4. Utilizes decision-making skills to prioritize patient care and address practice-related concerns.
5. Maintains organized files and assists in developing efficient office systems.
6. Prepares and maintains statistical data as needed for departmental reporting.
7. Implements cost containment strategies to optimize resource utilization.
8. Upholds organizational responsibilities, including promoting patient rights and addressing emergencies appropriately.
9. Participates in staff meetings and contributes to a collaborative work environment.
10. Demonstrates exceptional customer service and fosters positive relationships among staff and patients.
Qualifications
Education: A Bachelor’s degree in Business Administration is preferred; a High School diploma or GED is required.
Experience:
- Proficient in electronic scheduling, registration, and medical record systems, with knowledge of Epic or Meditech being advantageous.
- Familiarity with insurance verification and prior authorization processes is essential.
- Experience in processing Oncology Infusion specific authorizations is required.
- Ability to perform basic arithmetic calculations for compiling reports and statistics.
- Previous experience in a clinical environment is necessary, along with a general understanding of medical terminology.
- Strong communication skills, both verbal and written, are critical.
- Proficiency in Microsoft Office, particularly Excel, for reporting purposes.
- Completion of the Healthcare Business Insights certification course is required during the onboarding process.
Core Competencies
1. Assists in developing departmental goals and objectives.
2. Participates in employee hiring, evaluations, and counseling as per hospital policies.
3. Schedules staff according to budgetary guidelines and departmental needs.
4. Ensures compliance with state regulations and accreditation standards.
5. Facilitates staff orientation and ongoing competency training.
6. Engages in performance improvement initiatives and submits necessary reports.
7. Communicates information effectively using various methods.
8. Maintains confidentiality and integrity in handling sensitive information.
9. Demonstrates the ability to remain composed under pressure and work both independently and collaboratively.
10. Displays a positive attitude and professionalism towards patients and colleagues.
Work Environment
Employees may be exposed to chemicals required for their tasks, and must be able to remain stationary for extended periods. The role involves frequent communication with patients and insurance providers, necessitating accurate information exchange.
Population Served
This position serves a diverse patient population, including infants, children, adolescents, adults, and geriatric patients.
