Agile Program Manager

4 days ago

New Bedford, Massachusetts, United States MultiPlan Full time
Job Summary:

The Agile Program Manager is a key role in the successful delivery of end-to-end value through the Agile Release Train (ART). This position acts as a servant leader and coach for the ART, applying Lean-Agile thinking to optimize the execution of the program.

The Agile Program Manager focuses on predictable, quality delivery and driving continuous improvement through facilitating ART events, including program increment planning, system demo, and inspect and adapt.

This role holds a key position in the ART, eliminating impediments, managing risks, implementing best practices, and driving relentless improvement.

The Agile Program Manager collaborates with key stakeholders and customers to assist in managing, informing, and influencing outcomes, with the support of other Release Train Engineers, as needed.

Key Responsibilities:

  • Work with the Product Owner and Domain Architects to create a prioritized Product/Program Backlog for all development work related to the Product.
  • Monitor the health and readiness of the Product/Program Backlog and ensure proper balance of demand/capacity, strategic investments, and other Program guardrails.
  • Facilitate PI Planning, PI Execution, and ensure the ART delivers against PI objectives.
  • Measure and report on ART delivery, maturity, and performance and review the metrics with the ART to identify improvement opportunities.
  • Assist with the implementation of IT best practices and process improvements.
  • Lead and manage a group of Scrum Masters, helping them grow and develop in their knowledge area and ensuring alignment to standards and best practices.
  • Select, develop, and evaluate staff to ensure high performance, continuous improvement, professional development, and succession planning.
  • Enable an agile organization by demonstrating an agile mindset and fostering an environment conducive to agile.
  • Participate in the Agile Program Community of Practice, sharing ideas, observations, and opportunities for improvement.
  • Assist with release planning and deployment activities, as needed.

Requirements:

  • Minimum Bachelor's Degree or 4 equivalent years of related experience.
  • 2+ years as a Release Train Engineer or 4+ years as a Scrum Master, Project/Program Manager.
  • Release Train Engineer Certification.
  • Knowledge and/or experience with widely successful Agile techniques, such as BDD, TDD, Continuous Integration, Continuous Testing, Pairing, and Automated Testing.
  • Knowledge of Agile approaches, such as Scrum, Kanban.
  • Experience with distributed (offshore and remote) teams.
  • Experience with tools, such as Jira and Confluence, preferred.
  • Knowledge of the Healthcare industry and understanding of all major workflows associated with the healthcare claim processing, preferred.
  • Communication (oral, written, and listening), project management, analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, planning, and technical skills.
  • Ability to develop and maintain collaborative and cooperative relationships throughout the organization.
  • Ability to facilitate teams and client relationships to satisfy needs and identify improvements.
  • Ability to demonstrate commitment to excellent customer service and follow-through.
  • Ability to manage multiple simultaneous projects, including continuous evaluation and re-ordering of priorities as business needs dictate.
  • Ability to effectively present information and respond to questions from internal and external customers.
  • Ability to be flexible and creative in problem-solving and identifying process improvements.
  • Ability to anticipate business needs and think with a business owner mindset.
  • Ability to adhere to corporate work ethic standards.

Benefits:

MultiPlan offers a competitive compensation and benefits package, including medical, dental, and vision coverage, life insurance, short and long-term disability, 401(k) with match, generous Paid Time Off, paid company holidays, paid parental leave, tuition reimbursement, flexible spending account, employee assistance program, and summer hours.

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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