Service Coordination Team Lead

5 days ago


Port Jefferson Station, New York, United States GMA MECHANICAL CORP Full time

About GMA MECHANICAL CORP

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We are a leading provider of mechanical services, dedicated to delivering exceptional results to our clients. Our team is comprised of highly skilled and experienced professionals who share a passion for excellence.

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Job Summary

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We are seeking an experienced HVAC Service Coordinator to join our team. In this role, you will provide support to our clients and technicians, ensuring they have all the necessary information and resources to perform their best. Your key responsibilities will include answering phone calls, scheduling appointments, communicating with technicians, and writing correspondence.

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Key Responsibilities:

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  2. Coordinate with supply houses to obtain prices on parts and order approved parts.

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  3. Schedule service calls for technicians, ensuring timely and efficient completion of tasks.

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  4. Manage service calls, dispatching technicians and maintaining accurate records.

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  5. Prepare quotes for customers, providing clear and concise estimates.

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  6. Conduct regular inventory checks to ensure accurate tracking and ordering of parts.

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  7. Review technician's service tickets, matching hours worked to time cards.

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  8. Monitor vehicle trackers, preparing time sheets for payroll and maintaining accurate records.

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  9. Enter warranties, ensuring seamless processing and customer satisfaction.

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  10. Maintain relationships with technicians, fostering open communication and collaboration.

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Requirements

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To be successful in this role, you will need:

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  • A high school diploma or equivalent.">
  • Previous experience working in a construction office or similar position.">
  • Familiarity with standard office equipment, such as printers.">
  • Excellent computer skills and knowledge of Microsoft Word, Outlook, and QuickBooks.">
  • Highly organized with excellent time management skills and ability to prioritize projects.">
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Benefits

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We offer a competitive compensation package, including a salary range of $45,000 - $65,000 per year, plus benefits and opportunities for career growth and development.



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