Customer Service Associate
19 hours ago
At Home is committed to becoming the leading Home Décor retailer.
Job Type: Full-time
Salary Range: $15.25-$18.00/hour
About UsWe enable everyone to affordably make their house a home by providing an extensive range of products that cater to various tastes and styles.
Our Vision:
To deliver exceptional customer experiences while fostering a positive work environment for our team members.
Job Summary:
The Customer Service Associate plays a vital role in supporting all operational, front-end, freight, and merchandising processes, ensuring seamless execution and maintaining an active selling culture. Key responsibilities include maintaining a positive attitude, contributing to a customer-focused environment, performing cashier and front-end duties accurately and efficiently, unloading, processing, and stocking freight according to store merchandising guidelines, and participating in tasks such as store recovery, conditioning, and housekeeping.
Key Roles & Responsibilities:
- Maintains a positive attitude and executes company directives, policies, and procedures with urgency and accuracy.
- Provides excellent customer service in a fast-paced retail environment.
- Processes transactions accurately and efficiently, creating a positive shopping experience for customers.
- Ensures inventory control, safety, and loss prevention practices are followed to maintain store profitability.
- Participates in daily/weekly workload and tasks assigned, promoting efficiency and timeliness.
- Active involvement in areas like customer satisfaction, inventory control/shrink, safety, and loss prevention.
- Additional duties may be assigned based on business needs.
Qualifications & Competencies:
- Age 18 or older.
- High School Diploma or Equivalent required.
- Excellent verbal and comprehension skills for clear communication.
- Able to work flexible hours, including nights, weekends, and holidays.
- Ability to work independently and within a team environment.
- Lifts up to 50 lbs. or teams lift up to 100 lbs., demonstrating physical capability.
- Reliable and trustworthy with strong ethics and honesty.
- Flexible and creative problem-solving skills for handling multiple tasks with shifting priorities.
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