Process Improvement and Risk Mitigation Expert
2 weeks ago
About USAA:
At USAA, we believe that our employees are the heart and soul of our member-service culture.
We are committed to empowering our employees to achieve their full potential and delivering exceptional service to our members.
As a Model Risk Management Operations Specialist, you will have the opportunity to work with cross-functional teams to design and/or optimize business processes and their overall performance.
The Opportunity:
Responsible for driving the Business Process Management (BPM) strategy within a CoSA or across the Enterprise.
Implement process improvement projects that sustainably improve member and employee experiences and business results.
Key Responsibilities:
- Develops and crafts process improvement recommendations; influences and mobilizes partner dedication to change process, systems and structures to achieve business objectives.
- Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Contributes/delivers process Improvement projects that deliver measurable cost savings, improved quality, or increased production.
- Applies knowledge of customers, products and processes to analyze business problem(s) and determine the best methodology to resolve defect or issue.
Requirements:
- Bachelor's degree: OR 4 years of related experience may be substituted in lieu of degree.
- 6 years of relevant business experience to include 2 years of process improvement experience.
- Solid use of statistics, LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements), and process engineering methodologies.
- Ability to inspire change at the leadership level and team level.
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